Our website has been tested to run perfect on the latest versions of Internet Explorer, Google Chrome, Safari and Firefox including the mobile devices iPhone and iPad. If you are experiencing problems on the website, please feel free to contact us with your issues. We do however ask you to keep your webbrowser updated as it will make your internet browsing more satisfying.
All your products that you have purchased are available in your account's "Files" section. Click on "My Account" on the top right-hand side of the website as displayed below:
And then click on the "File"-tab where all your downloads will be listed as displayed below:
To download your file. Simply click on the pink "Download"-link on each design that you purchased.
We have fixed the issue of zip files downloading corrupt on Internet Explorer 6, 7, 8 . If you are still experiencing problems, please email us and we will assist you.
We are busy investigating the problems some users are experiencing downloading files from our website. We apologize for this and we're working hard to remedy this problem. We believe we have narrowed the problem down to the fact that all the users that we've communicated with in response to their calls, are all using Internet Explorer 8 that came default with their Windows. Our website experiences high volume traffic and at certain times, the website runs a bit slower than usual. When you are downloading your files from our website and the website is a bit slow, Internet Explorer 8 sometimes stops the download and makes it look like it finished downloading where in fact it stopped halfway. The file is not completely downloaded so when you click on it to unzip, it gives you the error that your file is "corrupt". While we're looking for other means to fix this issue, we do ask people to update their Internet Explorer 8 or Windows. Updating your Windows should update your Internet Explorer. Or you can choose to download another great web browser from Google named Chrome that is fast and ultra secure/safe. We apologise again for the problems downloading your designs. If you are having problems downloading your files, please let us know so we can help you.
We've made it now even easier to register for free. Now you don't need to first verify via email your account for it to be acrtivated. As soon as you register you are immediately activated and logged in.
To register for free on this website, please click the "Create new account" on the menu on the right under "User Login". You'll be taken to a page where you need to fill in your Username and Email address. Once you enter your details here, you will be emailed a link that can only be used once. Click on that link and you will be taken to the website where you can type in your new password and then you are set to start shopping!
Please note that if you do not receive the email, please check your SPAM folder. Some users have experienced that the email was picked up as spam.
Problems with requesting new password:
Some users have had problems when requesting a new password that they don't receive an email with a link to log in.
Once you have requested a new password, an email will be sent to you with a link that can only be used once. This email might be picked up as SPAM so please check your spam folder as well if you don't see the email. Once you click on the link, you will be taken to the website where you can log in to your account and type in a new password. Please note that this link can only be used once (for security reasons).